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IEASA South Eastern Cape
Institute of Estate Agents of S.A. - South Eastern Cape
IEASA South Eastern Cape
IEASA South Eastern Cape
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Ethics

Ethical Complaints Dispute Procedure
As a professional voluntary body, the Institute’s Ethical Standards Committee has jurisdiction only in matters concerning members of the Institute. The following Ethical Complaint Procedure has been formulated with a view to formalize the procedure and to reducing the time frame for a case to be heard.

BEFORE THE INSTITUTE CAN BECOME INVOLVED IN A DISPUTE:
  • a) The parties must be members of the Institute and must agree to abide by the findings of the Institute’s Ethical Panel appointed to hear the case.
  • b) The relevant complaint is to be completed by someone who has the capacity to bind the Company or Individual to the finding of the Institute’s Panel.
  • c) Proof of an attempt to resolve the matter on a Principal - to - Principal level must be submitted
THE COMPLAINANT MUST:
  • obtain the relevant complaint form from the Institute;
  • complete it and send to the Institute by prepaid registered post/hand delivered to include:
  • all relevant material in affidavit form (certified);
  • a R1000 refundable deposit;
  • copy of material and relevant complaint form must simultaneously be sent by the Complainant directly to the Respondent by prepaid registered post or hand delivered.
THE RESPONDENT MUST:
  • respond to the complaint within 14 days from receipt thereof;
  • complete the Relevant Form and send to the Institute and include Reply Affidavit Form;
  • copy of these documents to be sent by the Respondent directly to the Complainant by prepaid registered post or hand delivered.
THE COMPLAINANT HAS A RIGHT OF REPLY AND MUST:
  • respond to the Respondent’s affidavit within 14 days from receipt thereof;
  • reply to be in affidavit form to the Institute by pre-paid registered post/hand delivered under cover of a Respondent’s Reply Letter;
  • a request for a hearing date;
  • copy of these documents to be sent by the Complainant directly to the Respondent by pre-paid registered post or hand delivered.
The Institute will convene an Ethical Panel to hear the case and set a date for the hearing not later than 30 days after receipt of the Complainant’s reply, affidavit, and request for a hearing. Proforma Complainant letter, respondent letter and complainant's reply letter:

Ethical Complaints Dispute Procedure (English)
Click here to download (PDF Format)

Etiese Verpligtinge van lede (Afrikaans)
Click here to download (PDF Format)

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