IEASA South Eastern Cape - Institute of Estate Agents

Ethics

Ethical Complaints Dispute Procedure
As a professional voluntary body, the Institute’s Ethical Standards Committee has jurisdiction only in matters concerning members of the Institute. The following Ethical Complaint Procedure has been formulated with a view to formalize the procedure and to reducing the time frame for a case to be heard.

BEFORE THE INSTITUTE CAN BECOME INVOLVED IN A DISPUTE:

a) The parties must be members of the Institute and must agree to abide by the findings of the Institute’s Ethical Panel appointed to hear the case.
b) The relevant complaint is to be completed by someone who has the capacity to bind the Company or Individual to the finding of the Institute’s Panel.
c) Proof of an attempt to resolve the matter on a Principal - to - Principal level must be submitted

THE COMPLAINANT MUST:

obtain the relevant complaint form from the Institute;
complete it and send to the Institute by prepaid registered post/hand delivered to include:
all relevant material in affidavit form (certified);
a R1000 refundable deposit;
copy of material and relevant complaint form must simultaneously be sent by the Complainant directly to the Respondent by prepaid registered post or hand delivered.

THE RESPONDENT MUST:

respond to the complaint within 14 days from receipt thereof;
complete the Relevant Form and send to the Institute and include Reply Affidavit Form;
copy of these documents to be sent by the Respondent directly to the Complainant by prepaid registered post or hand delivered.

THE COMPLAINANT HAS A RIGHT OF REPLY AND MUST:

respond to the Respondent’s affidavit within 14 days from receipt thereof;
reply to be in affidavit form to the Institute by pre-paid registered post/hand delivered under cover of a Respondent’s Reply Letter;
a request for a hearing date;
copy of these documents to be sent by the Complainant directly to the Respondent by pre-paid registered post or hand delivered.

The Institute will convene an Ethical Panel to hear the case and set a date for the hearing not later than 30 days after receipt of the Complainant’s reply, affidavit, and request for a hearing. Proforma Complainant letter, respondent letter and complainant's reply letter:

Ethical Complaints Dispute Procedure (English)
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Etiese Verpligtinge van lede (Afrikaans)
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